Help
Frequently asked questions
Twenty-two questions, grouped the way they actually come up — at the door, on the phone, and at the counter. If yours isn’t here, the Contact page reaches the store directly, and both store numbers are in the footer below.
Age & ID
How old do I need to be to buy vapour products here?
Nineteen — British Columbia’s legal age for vapour products. We check ID at the door and again at the till, every visit, no exceptions.
What ID do you accept?
One piece of current, government-issued photo ID. Accepted: BC Driver’s Licence · BC Identification Card (BCID) · BC Services Card with photo · Canadian or foreign passport · Permanent Resident card · Secure Certificate of Indian Status · Canadian Armed Forces identification card. Not accepted: a photo or screenshot of your ID · an expired card · student or employee cards · someone else’s ID, including a family member’s.
I forgot my ID — can staff just judge by how I look?
No. We can’t estimate age by appearance, and we’re not allowed to sell without seeing valid ID, however obviously over 19 you are.
Can someone under 19 come into the store with me?
No. Both stores are 19-plus at the door, including with a parent or guardian present.
Visiting the stores
Where are your stores?
Chilliwack, on Vedder Road, and Abbotsford, on Clearbrook Road. Full addresses, hours and phone numbers for each are on the Locations page and in the footer below.
Do both stores carry the same stock?
No. Each store orders for its own shelves, so what’s on hand differs day to day. Call the one you’re heading to if you want something specific — someone will check the shelf while you’re on the phone.
Is there parking?
Yes, at both — details for exactly where are on the Locations page.
Can I bring in my old device for help?
Please do. Matching a coil or a pod from memory is guesswork; with the device on the counter it takes staff thirty seconds.
Ordering & pickup
How does reserving online work?
Pick a store, add what you want, and submit the reservation. Nothing is charged online — you pay in store, after an ID check, when you collect it.
How long will you hold my reservation?
48 hours from when we confirm it’s ready. After that the hold is released and the item goes back on the shelf.
Do you deliver or ship?
Not for vapour products. Every order is reserved online and picked up in person at the store you chose — that’s the only way we sell vapour products right now.
Will I know when it’s ready to collect?
Yes — we contact you, usually the same day, once it’s on the hold shelf. Bring photo ID and your reservation confirmation.
What if the store doesn’t actually have what I reserved?
We’ll call before your hold window starts, not after. If a stock count is off we’ll say so straight away and check the other store’s shelf.
Products & devices
What’s the strongest nicotine strength you carry?
British Columbia caps salt nicotine e-liquid at 20 mg/mL. That’s the strongest we — or anyone in the province — can sell.
I don’t know what device to get — can staff help me choose?
That’s most of the job. Tell the counter how you vape now, or what you used to smoke, and they’ll walk you through the options before you buy anything.
Do you sell replacement coils and pods for devices I bought elsewhere?
Usually, yes, for the common brands. Bring the device or the pod in — matching it from a description alone goes wrong more often than not.
Can I try a flavour before I buy the bottle?
Not as a free sample — we don’t hand out vapour product at no cost, in or out of a bottle. Staff can talk you through flavour profiles in detail instead.
Are your devices authentic?
Yes. Everything on the shelf is sourced through authorized distribution, not grey-market imports.
Returns
Can I return an opened e-liquid or pod?
No. Once a bottle or pod is opened we can’t put it back into stock or safely resell it, so those sales are final.
What about a device that stops working?
Bring it in with your receipt. If it’s a hardware fault, we’ll sort an exchange or send it through the manufacturer’s warranty, whichever is faster.
Do I need a receipt?
Yes, for any exchange. We can look up a purchase by the phone number on your reservation if you’ve lost the paper copy.
Can I return something I picked up but changed my mind about, still sealed?
Bring it back unopened, in its original packaging, within 7 days with your receipt, and we’ll exchange it or issue store credit. We don’t do cash refunds on vapour hardware.
Still stuck?
Call the store you’re closest to — numbers are in the footer below and on the Locations page — or send a message and we’ll route it to the right counter.
